EXCHANGES AND RETURNS
You can submit an exchange request for any item in your order within 14 days from the delivery date. If the deadline expires on a Saturday, Sunday, public holiday or other non-working day, it is extended to the next working day. Beyond this, Mademoiselle Pimp reserves the right to refuse the return.
Only regular priced items can be exchanged. Unfortunately, sale items are not exchangeable.
Your order will be replaced with a coupon for the exchange amount that you can use at any time on our website or in our showroom.
If your purchase has a fault not mentioned at the time of sale: we accept returns and will refund your entire order provided you send us a photo explaining the fault to mademoisellepimp@gmail.com.
The return costs will be at your expense. Also remember to send your package with tracking; if the package does not reach us, and you do not have proof of sending and tracking, we will not be able to refund you.
To return a product, you should mail it to:
Léa Cougoule Devergne 84 rue des rosiers 93400 Saint Ouen France.
For any additional information or in case of problems, please contact us directly via our form or by writing us an email at the following address: mademoisellepimp@gmail.com